We are looking for a dedicated and friendly Customer Relationship Officer to join our team. The ideal candidate will handle customer inquiries, resolve issues, and build long-term relationships with clients.

Key Responsibilities:

• Respond to customer queries via phone, email, or in person

• Maintain strong relationships with existing clients

• Follow up on customer feedback and resolve complaints

• Keep accurate records of customer interactions

• Assist in improving the overall customer experience

Requirements:

• Good communication and interpersonal skills

• Customer-focused mindset

• Basic computer knowledge (MS Office, CRM tools is a plus)

• Previous experience in a similar role is preferred